Remote Access Terms and Conditions

This is here simply for legal reasons. At RingMOR we consistently deliver what we promise and leave
our customers happy with our service. However, should you have any concerns or if you are interested
in your legal rights then please read through the following.
The term ‘RingMOR’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office can be
found on Companies House. The term ‘you’ refers to the user or viewer of our website.
Whilst we embark on taking all due care in the use of your computer, RingMOR cannot guarantee this
service will resolve the IT problem or that the attempt to resolve technical issues will not cause
additional problems requiring an onsite or back-to-base support call. RingMOR is not liable for any
consequential damages and it is the client’s responsibility to backup all applications and data prior to
the session.
Please close any personal or confidential information on your screen, as the technician will be viewing
your desktop.

BEFORE YOU CHOOSE THE “DOWNLOAD” BUTTON ON THE REMOTE SUPPORT PAGE,
CAREFULLY READ THE LIABILITY DISCLAIMER BELOW. BY USING THIS REMOTE SUPPORT
SERVICE YOU UNDERSTAND THAT:
(1) REPRESENTING THAT YOU ARE OVER THE AGE OF 18 AND HAVE THE CAPACITY AND
AUTHORITY TO BIND YOURSELF AND YOUR EMPLOYER, AS APPLICABLE, TO THE TERMS OF
THE DISCLAIMER BELOW; AND (2) CONSENTING ON BEHALF OF YOURSELF AND/OR AS AN
AUTHORIZED REPRESENTATIVE OF YOUR EMPLOYER, AS APPLICABLE, TO BE BOUND BY
THIS DISCLAIMER. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE
DISCLAIMER, OR DO NOT REPRESENT THE FOREGOING, YOU WILL NOT AND MAY NOT
RECEIVE REMOTE ACCESS SERVICES FROM RINGMOR. (3) ALLREMOTE SERVICE AND
SOFTWARE IS PROVIDED AT THE CUSTOMER’S SOLE RISK. (4) YOU ARE RESPONSIBLE FOR
THE BACKUP OF YOUR DATA AND APPLICATIONS. (5) RingMOR IS NOT LIABLE FOR
CONSEQUENTIAL DAMAGES OF ANY KIND. (6) RingMOR IS NOT LIABLE FOR UNAUTORIZED
ACCESS TO ANYBODY’S COMPUTERS VIA THE REMOTE SOFTWARE. (7) RingMOR WILL NOT
DISCLOSE PASWORDS OR IDS TO ANY UNDISCLOSED 3RD PARTY.

The ability for RingMOR to remotely access your computer significantly enhances our ability to resolve
your technical problem quickly. You understand that, by requesting such assistance, you are providing
RingMOR technical support personnel with access to and control of your computer. In doing so, you
could be providing RingMOR technical support personnel with access to files that reside on your
computer therefore, you accept responsibility for any changes made to the desktop content or system
settings. RingMOR does not assume and is not responsible for any liability for the linking and viewing
of any desktop content, the operation of the remote access software or system performance. RingMOR
recommends that, for your security and privacy, you exit any open applications that contain personal
or confidential information before initiating a remote support session with the RingMOR representative.
RingMOR further recommends that you remain seated at your desktop throughout the entire remote
session. By accepting these terms and conditions, you acknowledge that remote intervention may in
some cases result in data loss and/or software corruption on your computer therefore RingMOR
explicitly recommends that you back up the data from your computer before accepting remote
technical support. If you do not back up your data, you run the possibility of irretrievable loss of such
data and RingMOR will not be liable for any data or extra costs incurred from 3rd parties, however
caused.
In order to create this connection, you will download the software from a link that is emailed to you or
the software will already have been installed at your consent. After use, the software installed can
either be removed from your machine or left on for future use in either an activated or deactivated
state. This choice is yours and you should indicate to the RingMOR technical support representative
which option you prefer, by default the software installed left on for future use in either an activated or
deactivated state.